FAQ

Hey there, we hope this page would solve your questions, but do feel free to message us if it does not. 

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1. Do you offer international shipping?

YES, we do! International shipping is offered with shipping fees calculated at checkout. No additional administrative fees are added to the shipping cost.

 

2. Can I pre-order online and pick up in store?

You can pick up your orders from our Richmond location at 118-13880 Wireless Way. 

Tues - Fri | 08:30-16:00

Sat-Sun | 10:00-16:30

 

3. Do you offer complimentary shipping?

Yes, we do. We offer free local delivery in Metro Vancouver area. For other areas, please refer to the below.

For Canada orders outside Metro Vancouver:

Complimentary expedited shipping for $33+ orders (3-5 business days)

Complimentary express shipping for $45+ orders (1-3 business days)

For U.S. orders:

Complimentary shipping for $75+ (US $55) orders 

For orders outside Canada & US, shipping cost will be calculated at checkout.

All orders will be shipped the next business day.

 

4. I would like to attend workshops, when is the next one?

Thank you for your interest! We welcome all coffee enthusiasts whether you are home brewer, coffee scientists or in-house barista. We hold classes for individual and groups. We can also tailor custom them to suits your level. Message us and we can start from there. 

 

5. Where do you source your beans?

We source our coffee through various B-Crop Cert. suppliers. Depending on availability, we have different coffee offerings from time to time.  Should you wish to know what you are drinking, available information on farm and producer details are listed online and packages. 

 

6. I have some greens on hand, can you help to do green analysis?  

The answer is YES. Our in house licensed Q-grader in house is qualified to do the coffee quality check subjectively in professional format. We have minimum charge and the pricing varies depending on what and how many types of beans required for analysis.  A report will be provided as well. Drop us a line and we will see how we may help you.

 

7. I have an event coming up, can you do catering?

We have experience of mobile coffee service ranging from Cars and Coffee and business conference.

Let us know your event size and scale and we'll make it happen. 

 

8. Do you sell grind coffee?

To maintain aroma and flavor integrity, we offer whole bean coffee only as part of our quality control process. Thank you for your understanding.